August 20, 2020
11:30 AM - 1:00 PM

Venue

Zoom Virtual Meeting

Join us virtually on Thursday, August 20 to hear Dr. Steve Mauldin talk about Customer Experience for Product and Project Managers!

Customer Experience for Product and Project Managers

Most often, a customer experiences a business, product, or service in the following interactions:

- Discovery
- Evaluation
- Purchase
- Use
- Support
- Leave
- Re-engage

Viewing a product or a project from a customer experience perspective helps product and project managers:

- Uncover needs, issues, and opportunities
- Decide upon strategy, tactics, and need-to-scale
- Evaluate current business costs
- Create a shared frame of reference for employees, suppliers, vendors, partners, and communities
- Improve learning, training, and documentation requirements

It also helps us answer a very important question. Where should my focus/time/energy/money be spent today? That answer is most likely different from the one we would have given a year ago due to the ongoing worldwide health and economic crisis. Our customer's answer will be different as well. Our August Chapter virtual meeting will focus on our product/project’s internal and external customers and how to improv their experience.

About Dr. Steve Mauldin

Dr. Steve Mauldin, PMP, has led strategic operational, customer experience, educational, and information technology projects around the world for 29 years. He believes that product and project managers need to know as much about customers as they do about project management and their subject matter. Steve is President of New Pond Associates, Inc., an Air Force veteran, and a graduate of The Citadel and The University of Georgia.

 

** Please Note: The Zoom information for this virtual meeting should be available through the registration receipt that you receive via email. Please let us know if you do not receive the meeting information.